Privacy Policy

Account information. When you register, we collect your name, email address, phone number, profile photo, and authentication credentials. You may sign in using email and password, Apple Sign In, or Google Sign In.

Profile and preferences. We collect information you provide in your profile, including search preferences (budget, property type, preferred locations), professional details for agents and service providers, license information, and pre-qualification data related to home buying or renting.

Property and transaction data. This includes saved properties, tour requests, offers, rental applications, inspection records, deal progress, documents you upload, and messages exchanged with agents, lenders, and other professionals through in-app chat.

Location data. With your permission, we collect location information to suggest nearby areas, improve property recommendations, and display listings on maps. You can control location permissions in your device settings.

Device and usage data. We automatically collect device type, operating system, app version, IP address, push notification tokens, and information about how you interact with the Service (such as features used and session activity).

Photos and media. With your permission, we access your camera and photo library so you can upload profile images, property photos, chat attachments, and documents.

Payment information. If you add payment methods, we collect billing details necessary to process transactions. Payment card data is handled by secure third-party payment processors; we do not store full card numbers on our servers.

We use the information we collect to:

• Provide, operate, and maintain the Homello platform
• Personalize property search results and recommendations
• Connect buyers, renters, agents, lenders, and contractors
• Facilitate tours, offers, pre-qualification, and transaction workflows
• Enable real-time messaging and notifications about your deals
• Verify professional credentials and improve trust and safety
• Respond to support requests and communicate service updates
• Monitor usage, diagnose issues, and improve app performance
• Comply with legal obligations and enforce our Terms of Service

With other users. When you interact on Homello, relevant profile and transaction information may be shared with agents, lenders, contractors, or other parties involved in your home search or deal, as necessary to complete the service you request.

With service providers. We work with trusted third parties who help us operate the Service, including cloud hosting, analytics, email delivery, payment processing, mapping services (such as Google Maps), and authentication providers (Apple and Google).

For legal reasons. We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Homello, our users, or others.

Business transfers. If Homello is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes.

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request account deletion, after which we will delete or anonymize your data within a reasonable period, subject to legal retention requirements.

Depending on your location, you may have the right to:

• Access, correct, or update your personal information through your account settings
• Request deletion of your account and associated data
• Opt out of marketing communications
• Disable push notifications or location access in your device settings
• Request a copy of the personal data we hold about you

To exercise these rights, contact us at support@homello.org. California residents may have additional rights under the CCPA. European users may have rights under the GDPR.

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Homello is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

Homello is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may be communicated through the app or by email. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

Homello Support
Email: support@homello.org
Website: homello.org/support