- Does Homello cost anything?
- No, for buyers and renters. Searching, saving homes, tour requests, inspections, repair bids and messaging are all free. Agents can start free (1 open transaction) or subscribe for more transactions and lead routing ($99 or $199/month).
- Why does a listing say off market?
- The seller or agent has deactivated it, or the MLS marked it sold, pending or withdrawn. We keep the page reachable so old links don't break, but it won't show in search results.
- How do I change or cancel a tour?
- Go to Tours, open the tour and choose Cancel. The agent is notified. To move it, cancel and request a new slot — that way the agent's calendar reflects reality.
- Can I use Homello without an account?
- You can browse listings, view details and search the pro directory as a guest. Saving homes, booking tours, messaging, applications and contract tracking need a free account.
- I didn't get my verification code.
- Check spam first, then use the resend link on the verification screen — it unlocks after two minutes. If it still doesn't arrive, the address may have a typo; sign up again with the corrected one.
- How do I delete my account and data?
- Use https://homello.org/delete-account. In the app, Profile → Account settings → Delete Account. Or email support@homello.org with subject “Account deletion request”. We remove your personal data except records we're legally required to keep or that form part of another party's transaction.
- The contract dates look wrong. What now?
- Open the contract, click Edit on the milestone and correct it. Each milestone shows the clause and page it came from so you can check against your own copy. Reminders don't start until you confirm the dates.
- How do I report a listing or a message?
- Messages have a Report option in their menu. For a listing that looks fraudulent or discriminatory, contact support with the listing URL and we'll investigate.