Delete your account and data

1. Delete from the Homello app

1. Open Homello and sign in.
2. Go to Profile → Account settings.
3. Choose Delete Account and confirm.

That starts permanent deletion of your account. If you only want to hide your profile for now, use Deactivate account in the same settings area.

2. Request deletion by email

Email us from the address on your Homello account. Include your full name and confirm that you want your account and associated personal data deleted.

Or write to support@homello.org with subject line “Account deletion request”.

3. What we delete

• Account profile details (name, email, phone, photo, preferences)
• Saved homes, searches, lifestyle places, and notification settings
• Documents and media you uploaded that are not part of another party’s active transaction
• Access credentials so you can no longer sign in

4. What we may keep

Some records are kept when the law requires it, or when they form part of another party’s transaction history — for example a signed contract or an inspection report shared on a transaction. Message history may remain visible to other participants in those conversations. We remove or anonymize your personal identifiers wherever we can.

5. How long it takes

In-app deletion begins immediately. Email requests are usually handled within a few business days. We’ll confirm when your account has been deleted.