Privacy Policy

We collect what you give us and what the service needs to function. We don't buy personal data from brokers.

To operate the service: show listings, run searches, route enquiries to the right professional, calculate lifestyle drive times, extract contract dates and send deadline reminders.

To keep the platform trustworthy: verify professional licences, detect fraud and abuse, and enforce our terms.

To improve the product: understand which features get used and where people get stuck. This analysis works on aggregates, not individual profiles.

The places you save to your lifestyle map — your workplace, your children's school, your gym — are visible only to you. They are used to calculate distances on listings you view and are not shared with agents, sellers or other users, and not used for advertising.

We share the minimum needed, with parties who need it:

A signed agreement you upload is sent to an AI provider for the sole purpose of extracting dates and party details. It's stored privately and visible only to the parties on that deal.

It is not used to train third-party models. You can delete a contract document by cancelling the contract record, which removes the stored file.

We use browser storage to keep you signed in, remember your theme, hold in-progress form drafts, and remember a referring agent if you arrived from an invite link.

We don't run third-party advertising trackers.

Account data is kept while your account is open. Deactivating hides your profile and listings; requesting deletion removes your personal data except where retention is legally required or where records form part of another party's transaction history — a signed contract or a submitted inspection report, for example.

Message history is retained for the other participants in a conversation even after you delete your account.

Depending on where you live you may have the right to access, correct, export or delete your personal data, and to object to certain processing. You can do most of this from your account:

Data is encrypted in transit. Documents are stored in private object storage and served through short-lived signed links. Passwords are hashed, never stored in plain text. Access to production data is limited to staff who need it.

No system is perfectly secure. If a breach affects you, we'll tell you promptly and explain what happened.

Homello is not for anyone under 18 and we don't knowingly collect data from children. If you believe a child has created an account, contact us and we'll remove it.

We'll notify you in the app or by email before a material change takes effect, and the date at the top of this page always reflects the current version.